Dick’s Sporting Goods Ecosystem of the future

Dick’s Sporting Goods

Client


Insight and Vision

Project scope


UX Lead

Role


Riding off the success of their new and innovative “House of Sport” retail locations, Dick's Sporting Goods wanted help bringing the promise of  “House of Sport” to their digital ecosystem. How to elevate the current e-commerce experience while re-inventing Dick's Sporting Goods unified experience for tomorrow?

Experience Principles

Inspiration and discovery

A commitment to inspire and empower athletes at every moment. Through curated collections, trusted reviews, and shoppable experiences, we guide athletes towards their "next" with confidence and excitement. We leverage our trusted voice, showcasing product uniqueness, and facilitating seamless shopping experiences both online and in-store.

Outfitting and Guidance

How we support our athletes to find the right gear that works best for them – beginner or expert. We anticipate the needs of our athletes and provide contextual guidance at every step of the way. We turn our expertise into merchandisable moments so that athletes can find exactly what they need right away.

Presenting our vision for the future to Dick’s executive team, including Ed Stack (Founder) and Lauren Hobart (CEO).

Unbreakable Relationships

Our goal is to remain a partner with our athletes from season to season, year over year. That means creating a personalized homepage that remembers who they are and what they like, providing them seasonal recommendations when it’s time for their favorite activities, and providing reminders when it’s time to service or upgrade.

“You and your team helped change the entire way we are thinking about the next year of work. You’ve given us a roadmap to an entirely new relationship with us customers. Thank you so much.”

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