Dick’s Sporting Goods Ecosystem of the future
Dick’s Sporting Goods
Client
Insight and Vision
Project scope
UX Lead
Role
Riding off the success of their new and innovative “House of Sport” retail locations, Dick's Sporting Goods wanted help bringing the promise of “House of Sport” to their digital ecosystem. How to elevate the current e-commerce experience while re-inventing Dick's Sporting Goods unified experience for tomorrow?
Experience Principles
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We believe that being a good coach means helping you find the right gear to play the game the way that works best for you, from beginner to expert. Using our expertise, we can cut through the noise and clutter to help the find the right product specifically tailored to your needs.
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We believe that Dick's plays an active role in the natural bonds created through sport and fitness and that different athletes have different needs around community. Taking an active online role of connecting to- and sharing multiple forms of community, both digitally and physically, will help create a lasting bond between Dick's and their athletes.
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We believe showing up is half the battle. We are proud of our athletes every time they step out onto the field, get on the stationary bike, or even go for a walk around the block. We believe honoring that dedication for movement is worthy of celebration, and by celebrating with them we foster a stronger relationship with both us and a long long-term journey with sports and fitness.
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We believe that being a good coach means understanding your athlete: their likes and dislikes, strengths and weaknesses, and what they need to be the best version of themselves. Dick's can be that coach that helps athletes get the most out of their game and keeps them on track to meet their goals, creating an experience across channels that provides a cohesiveness and consistency that is unmatched.
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We believe in order to get consumers excited to keep up or expand their passion, we must inspire them to find their next through connected storytelling across channels, exposing them to our unique blend of experiences and servicing
Inspiration and discovery
A commitment to inspire and empower athletes at every moment. Through curated collections, trusted reviews, and shoppable experiences, we guide athletes towards their "next" with confidence and excitement. We leverage our trusted voice, showcasing product uniqueness, and facilitating seamless shopping experiences both online and in-store.
Outfitting and Guidance
How we support our athletes to find the right gear that works best for them – beginner or expert. We anticipate the needs of our athletes and provide contextual guidance at every step of the way. We turn our expertise into merchandisable moments so that athletes can find exactly what they need right away.
Presenting our vision for the future to Dick’s executive team, including Ed Stack (Founder) and Lauren Hobart (CEO).
Unbreakable Relationships
Our goal is to remain a partner with our athletes from season to season, year over year. That means creating a personalized homepage that remembers who they are and what they like, providing them seasonal recommendations when it’s time for their favorite activities, and providing reminders when it’s time to service or upgrade.